FAQ
How Do I Place An Order?
It's simple silly earthling, go to our store and click on the item desired and put it in your cart. After you have chosen all your items select checkout, complete your purchase and you will be one of the happiest earthlings on the planet.
Payment & Shipping
Payment would normally be in the form of intergalactic monetary currency. However we have agreed to accept your planet's major credit cards as payment. As for Shipping we use the United States Post Office, UPS and Fedex.
Secure Ordering & Payment Options
Your orders are safe! We use PayPal and Square and accept all major credit cards.
Returns & Refunds
Our refund policy is simple, to be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at alien1@alienspirits.com and send your item to: 100 Extraterrestrial Highway Hiko | Area 51 Nevada United States 89017.
Shipping
Our products are shipped within 2-3 Days using the following carriers: USPS FedEx UPS . To return your product, you should mail your product to:100 Extraterrestrial Highway, Hiko | Area 51 Nevada United States 89017. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.